FAQ
Find answers about Montvail orders, shipping, returns, and watch details. Everything you need before buying your watch.
Most Asked Questions
How does the 1+1 offer work?
Add two watches to your cart and one becomes free automatically at checkout. No code required.
How long does delivery take?
Orders are typically delivered within 5–17 business days depending on your location.
Are your watches waterproof?
Our watches are water-resistant for everyday use, but not suitable for swimming or diving.
Can I return my order?
Yes, we offer a 14-day return policy. Visit our Refund Policy for more details.
About Montvail
What is Montvail?
Montvail focuses on clean, timeless watch designs selected to deliver a premium look at an accessible price, without unnecessary markups.
Are Montvail watches luxury watches?
Montvail watches are designed to offer a luxury-inspired look and feel. While they are not positioned as traditional luxury pieces, they deliver a premium aesthetic at an accessible price.
Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 5–17 business days depending on your location.
Do you offer worldwide shipping?
Yes, we ship internationally and offer free worldwide delivery on all orders.
Is shipping really free?
Yes, we offer free worldwide shipping on all orders with no hidden costs.
Can I track my order?
Yes, once your order has been processed, you will receive a tracking number via email so you can follow your delivery.
Why does delivery take 5–17 business days?
We prioritise careful handling and international logistics to ensure your watch arrives safely and in perfect condition.
Where are orders shipped from?
Orders are processed through our international fulfilment network to ensure reliable delivery times and consistent quality, regardless of your location.
Returns & Refunds
Can I return my order?
Yes, you have 14 days from the date of delivery to request a return.
What is your return policy?
You can check our full return policy at our Refund Policy page.
What condition must items be in?
Items must be unused, in their original packaging, and include all components and protective elements.
Orders & Payments
How does the 1+1 offer work?
Simply add two watches to your cart and one will automatically become free at checkout. No code is required.
What payment methods do you accept?
We accept all major debit and credit cards, along with secure payment methods such as Apple Pay, Google Pay and PayPal for a fast and protected checkout.
Product & Quality
Will the watch look like the pictures?
Yes, what you see is what you receive. All product images reflect the actual design, materials and finish of the watches.
Are your watches good quality?
Yes. Our watches are selected based on design, materials and reliability to ensure a consistent standard across our collection.
Do you manufacture the watches?
No. We carefully curate and select watches based on design, quality, and overall value to ensure a consistent standard across our collection.
Are the watches authentic?
Yes, every watch we offer is carefully selected from trusted brands, ensuring authenticity and quality in every piece.
Why are your prices so accessible?
By operating with a direct-to-consumer approach, we remove traditional retail markups and pass that value directly to our customers.
Are your watches waterproof?
Our watches are water-resistant and suitable for everyday situations such as hand washing. They are not intended for swimming or diving.
Discounts & Offers
Can I combine discounts?
No, promotions and offers cannot be combined unless explicitly stated.
Why is one watch free?
Our pricing model allows us to run limited-time offers that provide exceptional value while maintaining product quality and service standards.
Still Need Help?
How can I contact support?
You can check for contact options at our Contact Us page. Our support team typically responds within 48 hours.